Millennium Physician Group

Specialist, Patient Engagement (Call Center)

Full Time (Monday-Thursday 8am-5pm Friday: 8am-12pm)

610 19th Street, Columbus GA, 31904

Join our dynamic medical team as a Specialist, Patient Engagement and be at the heart of our mission to provide exceptional healthcare services to our community in Columbus GA . If you thrive in a high-energy setting, love working with people, and have a passion for delivering outstanding customer service, this is the perfect opportunity for you.

Summary:
The Specialist Patient Engagement is an intermediate level position. This position plays a crucial role as they
are the liaison between our patients and medical practices within the Millennium Physician Group family. They are the first point of contact via telephone with the patient. The successful candidate in this call center setting
must be a team player who demonstrates a positive and friendly attitude. The specialist must remain calm
under pressure and possess excellent communication skills. The specialist demonstrates attention to detail,
retains knowledge and possesses a maturity level that allows them to have the poise and professionalism to
deal with our patients in the most difficult circumstances. An excellent communicator in both verbal and written forms, they work cross-functionally with all departments throughout Millennium and external medical facilities.

Responsibilities
• Handle incoming calls, schedule new and existing patient appointments, provide accurate
information, and solve complaints and inquiries; always keeping customer satisfaction at the core of
every contact.
• Identify patient needs, clarify information, research every issue and provide appropriate solutions
and/or alternatives.
• Works under moderate supervision.
• Screen calls and ensure they are transferred to the appropriate staff member.
• Learn protocol to take appropriate steps in an urgent call situation.
• Complete and process records to ensure all pertinent data is entered into the patient's record in an accurate and thorough manner.
• Meet performance metrics, goals, and outcomes in a fast paced, high performing team- based setting.
• Demonstrate excellent service to internal team members and patients.
• Perform other related duties assigned.

Qualifications
• High school diploma or General Education Degree (GED); or one to three months' related experience
and/or training, or equivalent combination of education and experience.
• 1 - 3 years of experience in a medical practice or a similar role.
• Is gaining or has attained full proficiency in job duties.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Have a positive customer service attitude and are energized by helping people.
• Assimilate information and listen well.
• Have a strong work ethic that includes thoroughness and attention to detail.
• Understand that success comes from working together (team player)
• Adapt to changing circumstances with patience and determination.
• Love to solve problems creatively and think analytically.
• Pride themselves on their ability to organize and process information.
• Take ownership of outcomes in providing quality service and support.
• Get excited with comprehensive training and continued opportunity to grow/develop.
• Ability to work independently in a fast-paced, cross-functional environment. Physical Demands
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion.
Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close
visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing;
viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed
50 lbs. without help.

Equal Employment Opportunity
• MPG is committed to equal employment opportunities. We will not discriminate against employees or
applicants for employment in employment opportunities or practices based on race, color, sex
(including pregnancy), genetic information, sexual orientation, religion, physical or mental disability,
age, military or veteran status, marital status, familial status, national origin, or any other legally
protected class.
• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions,
training, terminations, working conditions, pay, and other terms and conditions of employment.
• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In
keeping with our commitment, MPG will take steps to assure that people with disabilities are provided
reasonable accommodations. Accordingly, if reasonable accommodation is required to fully
participate in the job application or interview process, to perform the essential functions of the
position, and/or to receive all other benefits and privileges of employment, please contact
HRbenefits@mpgus.com

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.

Apply now to join our esteemed medical team and become part of a vibrant community dedicated to delivering exceptional patient care in a picturesque setting.