Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com or follow Mosaic Health on LinkedIn.

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

The Specialist, Technical Support will represent the Millennium Business Unit and is responsible for supporting the technology needs of internal staff and office setup; providing remote and onsite support to users. The Technical Support Specialist will apply proven problem solving, customer service, and communication skills to help identify, communicate, and resolve end user issues. The Specialist will also install Windows operating system, Microsoft office products, antivirus and other software on the employee PCs and laptops.

Responsibilities

• Travel within assigned area
• Provide desk side support for hands on issues
• Provide phone support to users
• Ability to Install Windows, antivirus, and drive encryption
• Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
• Track and log all requests for service into ticket tracking DB
• Respond to end user within specified response SLA
• Resolve incidents and service requests within the required SLA
• Perform problem resolution research and document solutions
• Perform Board-Room presentation setups
• Replace failed phones, printers, network cables, desktops, and laptops
• Assist with company-based software/hardware deployments
• Maintain and track hardware inventory.
• Image laptops and desktops
• Setup/provisioning of new hire equipment
• Assist in LAN/WAN operations; including setup, support, documentation
• Coordinate office/cubicle setup and moves
• Monitor and implement company policies, procedures, and standards to ensure compliance is met with respect to data security, hacking prevention, and protection of personal information data
• Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support, help desk, or technical support roles.
• Certifications preferred: CompTIA A+, ITIL Foundation, Microsoft Certified - Modern Desktop Administrator.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory (AD), Group Policy, and user management.
• Familiarity with ticketing systems (ServiceNow, Zendesk, or similar).
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN troubleshooting).
• Experience supporting Microsoft 365 applications and troubleshooting common issues.
• Strong troubleshooting and problem-solving skills with a customer-first mindset.
• Ability to work independently in a fast-paced, cross-functional environment.

Physical Demands

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.

Equal Employment Opportunity

• Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
• If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact HRbenefits@mpgus.com for assistance.