PRACTICE MANAGER

Fernandina Beach, FL

Reports to: Regional Operations Director

Position Philosophy/Summary

The Practice Manager oversees overall success of the medical practices to which they are assigned as it relates to operational and fiscal performance, as well as patient and employee engagement, while maintaining the safety compliance and licensing for both state and federal requirements.

The Practice Manager creates and maintains teams where each member performs responsibilities and duties at top-of-license. This is assured through management of retention-focused hiring practices, on-going staff evaluations, counseling/corrective actions and annual performance evaluations. Regular staff meetings are conducted to effectively communicate office and corporate initiatives, training and corporate goals. The Practice Manager works collaboratively with other departments to meet practice needs in line with team philosophy. This individual supervises a team of other leaders (i.e. Practice Coordinators, Team Leads, etc.) and reports directly to the Regional Market Director.

Essential Duties and Responsibilities

• Responsible for rounding and communicating with Providers daily
• Manages all day to day operations, inclusive of maintaining patient service levels, maximum schedule utilization, accessibility and assuring all associates provide a superior patient experience
• Assists in identifying new revenue streams in market. Collaborates with providers and business development for recruiting of providers (site tours, gathering provider feedback, etc.) and cultivation of business development opportunities in their areas
• Achieves time of service patient collection targets
• Responsible for achieving all budget and fiscal related objectives, including P&L
• Responsible for staff performance management inclusive of decision-making related to merit increases, hiring, promotions, corrective action and termination decisions.
• Positively impacts employee engagement and turnover
• Promotes collaboration with outside departments such as Pharmacy and Lab regarding coordination protocols
• Coordinates medication on back order
• Assures implementation and adherence to policies and procedures in emergency circumstances such as an active shooter or other violent/threatening situation
• Assures implementation and adherence to Armstrong Codes
• Directly supervises a leadership team
• Ability to communicate, present within a Board Room / Executive-level presence
• Ability to present to medium and large groups with varied audiences of stakeholders (i.e. at POD, LEADS or SWAT meetings)
• Ability to organize teams and effectively manage meetings (in person or virtual) for specific projects in their locations
• Talent identification from within their own teams and creating opportunities for their advancement
• Flexibility to travel regularly to all medical practices within their region

Required Knowledge and Experience

• BA/BS Preferred with Practice Management Certification
• 5+ years direct healthcare management experience of similar scope

Required Skills and Abilities

Communication: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Proficiency with EMR systems and software applications, including Microsoft Office Suite. Advanced knowledge of Excel needed. Athena knowledge preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to handle, or feel; reach with hands and arms; climb or balance; talk or hear and smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate depending on the business activity at the office.