Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com or follow Mosaic Health on LinkedIn.

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, and Texas,
Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

The Clinical Applications Support Coordinator will support all business units within Mosaic Health and is responsible for supporting the needs of clinical applications; providing remote and onsite support to users. They will apply proven problem solving, customer service, and communication skills to help identify,
communicate and resolve end user issues. The IT Clinical Applications Support Coordinator must have a strong understanding of ambulatory clinical workflows and processes.

Responsibilities

• Provide phone support to users
• Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
• Track and log all requests for service into ticket tracking system
• Resolve incidents and service requests
• Perform problem resolution research and document solutions
• Provide support during Go Lives and system upgrades
• Serve as a primary point of contact for clinical staff regarding IT-related workflows and application
support.
• Assist in the implementation and optimization of EHR and other clinical applications to enhance provider efficiency.
• Collaborate with IT teams to troubleshoot and resolve technical issues impacting clinical workflows.
• Analyze system usage and workflow efficiency, providing recommendations for process improvements.
• Monitor and track system-related issues, escalating complex technical problems to the Clinical Applications Manager as needed.
• Support clinical teams in onboarding new technologies, ensuring proper adoption and compliance with IT policies.
• Assist in the development and maintenance of training materials, user guides, and standard operating procedures.
• Participate in system testing, updates, and new feature rollouts to ensure seamless integration into clinical operations.
• Work closely with cross-functional teams, including IT, Practice Optimization, and Compliance, to align technology solutions with operational needs.
• Travel to various practice locations as needed to provide on-site support, training, and system validation.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications

• Minimum of 2 years of hands-on experience in healthcare IT, clinical informatics, or clinical support roles.
• Strong understanding of EHR systems (Athena experience preferred) and other healthcare applications.
• Strong knowledge of clinical workflows and operational challenges in a medical practice setting.
• Proficiency in MS Office and healthcare database software.
• Experience with troubleshooting technical issues and providing end-user support.
• Strong communication and problem-solving skills to bridge clinical and IT teams effectively.
• Ability to work independently in a fast-paced, cross-functional environment.
• A commitment to providing excellent service to internal team members and patients.
• High level of professionalism and integrity in all interactions.
• Ability to work independently in a fast-paced, cross-functional environment.

Physical Demands

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.

Equal Employment Opportunity

• Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive
consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
• If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact HRbenefits@mpgus.com for assistance.