Trainer, Clinical Excellence

Millennium Physician Group

Full Time (Monday-Friday 8AM-5PM)

12871 University Dr. Fort Myers, FL 33907 or TBD based on market need

The Clinical Excellence Trainer is responsible for on-the-job coaching, focusing on teaching specific areas of knowledge to be clinical, clerical, and provider positions in medical practice to drive medical margin, including healthcare systems (e.g. EHR, telehealth, pre-registration, etc.) and best organizational practices. The Trainer will analyze data related to workflow, processes, and reporting to evaluate the efficiency of current-state business processes and will implement changes to improve provider experience on Mosaic's platforms.

Responsibilities
• Travel to all practice locations, including newly acquired sites, to deliver impactful training, observe operations, and validate efficiencies through various coaching methodologies, particularly during the critical initial phases of integration.
• Facilitate remote training sessions for new providers and lead interactive workshops designed to
convey essential information and gather valuable feedback for operational improvements.
• Conduct hands-on observations of clinic workflows to provide actionable feedback that supports
monthly reporting and drives improvement toward organizational goals.
• Review provider notes and communication to ensure adherence to best practices and quality
standards, addressing any discrepancies with the Supervisor to resolve at the practice level.
• Create and deliver educational materials to implement new and updated workflows and best practices to care teams, utilizing Mosaic's EMR to enhance procedural efficacy and medical margin.
• Collaborate with clinical staff to identify skill gaps and provide targeted support to ensure alignment with Mosaic's best practices.
• Engage in regular skill assessments and coaching improvement sessions, ensuring ongoing professional development and the adoption of up-to-date practices within the organization.
• Partner with Super Users to provide coaching and support, equipping them with the knowledge
necessary to train their peers and drive process enhancements in their respective clinics.
• Offer comprehensive support to established offices, providing both remote assistance and onsite
guidance as needed to ensure operational success.
• Work alongside Quality, Risk, and Coding Educators to support Value-Based Programs, integrating best practices into clinic operations.
• Maintain clear and open lines of communication with the Supervisor, relaying concerns or questions from office staff regarding quality and coding workflows.
• Identify opportunities for workflow enhancements, including operational changes or external
developments that could positively impact provider experiences with Millennium platforms.
• Collaborate with leadership to assess coaching needs through metrics, reports, and discussions,
ensuring effective assimilation of practices into Mosaic's culture.
• Work closely with Learning & Development, Integrations, Innovation, and Clinical Systems teams to drive continuous improvement across the organization.
• Collaborate with leadership to request and develop new or updated coaching materials that align with current practices and organizational goals.
• Serve as an exemplary role model for new clinical and clerical staff, demonstrating adherence to
Millennium Best Practices and proper documentation standards as care teams transition into their
new workflows.
• Work collaboratively with staff during the integration training process, providing both clerical and
clinical support while troubleshooting workflows and system usage challenges.
• Compile and report findings from all coaching and site visits, delivering comprehensive status reports to leadership to highlight successes and identify areas for improvement.
• Exhibit exceptional customer service skills when interacting with internal team members and patients, fostering a positive workplace culture.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications
• An associate's degree in a relevant field is required; a bachelor's degree is a plus.
• 3+ years of experience in a medical practice organization.
• Preferred credentials include CMA/RMA or LPN.
• Proficiency in Microsoft Office Suite and database software.
• Experience with Electronic Medical Records (EMR), preferably with Athena.
• Strong understanding of Value-Based programs (e.g., HCC, Quality Measures).
• Excellent planning, time management, and multitasking abilities.
• Commitment to continuous learning and expanding personal knowledge base.
• Outstanding verbal and written communication skills, along with strong interpersonal abilities to
inspire and engage learners.
• Creative problem-solving skills to develop innovative solutions for contemporary learners' needs.
• High levels of empathy and an understanding of effective teaching methodologies, with a willingness to stay updated on new teaching techniques.
• Strong collaboration and teamwork skills are essential.
• Requires travel of up to 80% of the time.
• Ability to quickly adapt to new situations as they arise.
• Capable of working independently in a fast-paced, cross-functional environment.
• Ability to work independently in a fast-paced, cross-functional environment.

Physical Demands
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion.
Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close
visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing;
viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed
50 lbs. without help.

Benefits:

• 3 weeks PTO & 7 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs like Tickets at Work and cell phone discounts
• Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.