Specialist, Clinical Application

Millennium Physician Group

Full Time (Monday-Friday)

The Clinical Application Specialist is responsible for ensuring the effective use and management of clinical applications within the organization. This role involves problem resolution, application management, collaboration with various teams, and ongoing education to enhance clinical workflows and support the overall efficiency of clinical operations. The specialist plays a critical role in maintaining the integrity and functionality of clinical systems, ultimately contributing to improved patient care and operational success.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develop and maintain in-depth knowledge of all clinical applications, positioning yourself as a trusted expert for project teams and departmental initiatives.
• Play a crucial role in planning and coordinating application upgrades, collaborating with the Learning and Development team to create engaging training materials that empower users.
• Field incoming problem tickets and support calls from Clinical Application Support Coordinators, providing effective solutions and support.
• Serve as a key escalation point for complex inquiries and challenging issues. Initiate service calls to vendors and ensure timely resolution of problems.
• Conduct thorough testing of fixes and perform follow-ups to confirm that issues have been fully resolved, enhancing our service quality.
• Identify trends and sources of technical problems to prevent recurrence, maintaining an up-to-date knowledge base to streamline troubleshooting processes.
• Assist in the design, development, and testing of innovative clinical applications that enhance workflow efficiency.
• Effectively communicate application issues and updates to key stakeholders, including management and end users, fostering transparency and collaboration.
• Provide essential support for testing both new and existing workflows, ensuring successful integration and functionality.
• Work collaboratively with diverse teams, including Application and Workflow, Learning and Development, TIS Clinical Systems, and TIS Integration, to achieve shared goals.
• Play a vital role during Go-Live events and system upgrades, ensuring seamless transitions and user support.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in a relevant field (e.g., Business, Communication, or a related discipline).
• 2+ years of experience in a similar role.

Benefits:

• 3 weeks PTO & 7 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs like Tickets at Work and cell phone discounts
• Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

See Full Job Description for more details

Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.