The Clinical Excellence Trainer is responsible for on-the-job coaching, focusing on teaching specific areas of knowledge to be clinical, clerical, and provider positions in medical practice to drive medical margin, including healthcare systems (e.g. EHR, telehealth, pre-registration, etc.) and best organizational practices. The Trainer will analyze data related to workflow, processes, and reporting to evaluate the efficiency of current-state business processes and will implement changes to improve provider experience on Mosaic's platforms.

Responsibilities
• Travel to all practice locations, including newly acquired sites, to deliver impactful training, observe operations, and validate efficiencies through various coaching methodologies, particularly during the critical initial phases of integration.
• Facilitate remote training sessions for new providers and lead interactive workshops designed to
convey essential information and gather valuable feedback for operational improvements.
• Conduct hands-on observations of clinic workflows to provide actionable feedback that supports
monthly reporting and drives improvement toward organizational goals.
• Review provider notes and communication to ensure adherence to best practices and quality
standards, addressing any discrepancies with the Supervisor to resolve at the practice level.
• Create and deliver educational materials to implement new and updated workflows and best practices to care teams, utilizing Mosaic's EMR to enhance procedural efficacy and medical margin.
• Collaborate with clinical staff to identify skill gaps and provide targeted support to ensure alignment with Mosaic's best practices.
• Engage in regular skill assessments and coaching improvement sessions, ensuring ongoing professional development and the adoption of up-to-date practices within the organization.
• Partner with Super Users to provide coaching and support, equipping them with the knowledge
necessary to train their peers and drive process enhancements in their respective clinics.
• Offer comprehensive support to established offices, providing both remote assistance and onsite
guidance as needed to ensure operational success.
• Work alongside Quality, Risk, and Coding Educators to support Value-Based Programs, integrating best practices into clinic operations.
• Maintain clear and open lines of communication with the Supervisor, relaying concerns or questions from office staff regarding quality and coding workflows.
• Identify opportunities for workflow enhancements, including operational changes or external
developments that could positively impact provider experiences with Millennium platforms.
• Collaborate with leadership to assess coaching needs through metrics, reports, and discussions,
ensuring effective assimilation of practices into Mosaic's culture.
• Work closely with Learning & Development, Integrations, Innovation, and Clinical Systems teams to drive continuous improvement across the organization.
• Collaborate with leadership to request and develop new or updated coaching materials that align with current practices and organizational goals.
• Serve as an exemplary role model for new clinical and clerical staff, demonstrating adherence to
Millennium Best Practices and proper documentation standards as care teams transition into their
new workflows.
• Work collaboratively with staff during the integration training process, providing both clerical and
clinical support while troubleshooting workflows and system usage challenges.
• Compile and report findings from all coaching and site visits, delivering comprehensive status reports to leadership to highlight successes and identify areas for improvement.
• Exhibit exceptional customer service skills when interacting with internal team members and patients, fostering a positive workplace culture.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications
• An associate's degree in a relevant field is required; a bachelor's degree is a plus.
• 3+ years of experience in a medical practice organization.
• Preferred credentials include CMA/RMA or LPN.
• Proficiency in Microsoft Office Suite and database software.
• Experience with Electronic Medical Records (EMR), preferably with Athena.
• Strong understanding of Value-Based programs (e.g., HCC, Quality Measures).
• Excellent planning, time management, and multitasking abilities.
• Commitment to continuous learning and expanding personal knowledge base.
• Outstanding verbal and written communication skills, along with strong interpersonal abilities to
inspire and engage learners.
• Creative problem-solving skills to develop innovative solutions for contemporary learners' needs.
• High levels of empathy and an understanding of effective teaching methodologies, with a willingness to stay updated on new teaching techniques.
• Strong collaboration and teamwork skills are essential.
• Requires travel of up to 80% of the time.
• Ability to quickly adapt to new situations as they arise.
• Capable of working independently in a fast-paced, cross-functional environment.
• Ability to work independently in a fast-paced, cross-functional environment.

Physical Demands
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion.
Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close
visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing;
viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed
50 lbs. without help.