Millennium Physician Group
  • 05-Dec-2018 to 03-Feb-2020 (EST)
  • North Fort Myers, FL, USA
  • Hourly
  • Full Time

Job Description:  (IT Service Desk Coordinator)

The IT Service Desk Coordinator is responsible for the management of the service desk ticketing process and ensuring that the IT service level agreement is met.  Service requests are to be documented, assigned, and completed thoroughly and timely.  This individual will gather information to determine the customer's underlying issue and how this should best be handled; either by resolving the issue on their own or assigning it to a technician. This includes troubleshooting basic problems, resolving account and password problems, uninstalling/installing software, and assisting with proper hardware and software setup.  The coordinator is also responsible for configuring laptops and desktops and tagging and tracking inventory.

 

Job Standards:

Enter and assign tickets timely and efficiently

Perform new installs

Provide assistance to users

Assist technicians as needed

Manage and maintain equipment needs/inventory

Millennium Physician Group
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