Millennium Physician Group
  • 09-Oct-2018 to 08-Dec-2019 (EST)
  • Port Charlotte, FL, USA
  • Hourly
  • Full Time

Millennium Physician Group is looking for IT professionals to join our expanding technology group.  Founded in 2008, Millennium has grown to 300+ physicians and over 1500 dedicated staff members providing health care across Florida.  Come be a part of our growth-oriented organization, while expanding your career.

Summary

This position will report directly to the IT Operations Manager and will be responsible for supporting the technology needs of internal staff and office setup; providing remote and onsite support to users. The Technical Support Specialist will apply proven problem solving, customer service, and communication skills to help identify, communicate, and resolve end user issues. The Specialist will also install Windows operating system, Microsoft office products, antivirus and other software on the employee PCs and laptops.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide desk side support for hands on issues
  • Provide phone support to users
  • Ability to Install Windows, antivirus, and drive encryption
  • Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
  • Track and log all requests for service into ticket tracking DB
  • Respond to end user within specified response SLA
  • Resolve incidents and service requests within the required SLA
  • Perform problem resolution research and document solutions
  • Perform Board-Room presentation setups
  • Replace failed phones, printers, network cables, desktops, and laptops
  • Assist with company-based software/hardware deployments
  • Maintain and track hardware inventory.
  • Image laptops and desktops
  • Setup/provisioning of new hire equipment
  • Assist in LAN/WAN operations; including setup, support, documentation
  • Coordinate office/cubicle setup and moves
  • Monitor and implement company policies, procedures, and standards to ensure compliance is met with respect to data security, hacking prevention, and protection of personal information data
  • Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
  • Other duties as required

 

Supervisory Responsibilities

This job has no supervisory responsibilities.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

  • 1-3 Years of experience in an IT support environment.
  • Familiar with IT Service Management.
  • A+ Certification & ITIL Foundations Certification (preferred).
  • Experience supporting Windows operating systems.
  • Familiarity with remote desktop support tools.
  • Operational knowledge of networking, telephone, and infrastructure concepts.
  • Advanced software and hardware technical skills.
  • Flexibility in work schedule must be able to work overtime when needed and participate in on call rotation.
  • Strong organizational skills, ability to prioritize tasks.
  • Ability to work with minimal supervision.
  • Ability to deliver outstanding customer service.
  • Strong attention to detail; ability to document problems and solutions.
  • Ability to work both independently and within a team environment.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Exhibit a high level of professionalism and excellent interpersonal skills.
  • Strong relationship-building ability, proactive, results-oriented, and resourceful.
  • Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail.

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Computer Skills

To perform this job successfully, an individual should have advanced knowledge of Windows operating systems; familiarity with remote desktop support tools; operational knowledge of networking, telephone, and infrastructure concepts.

Certificates, Licenses, Registrations

A+ Certification & ITIL Foundations Certification (preferred)

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate depending the business activity of the office.

 

Job Standards:

  • Performs new installs/re-installs
  • Provides basic training to end users
  • Verifies work is complete before leaving area
  • Troubleshoots basic faulty equipment problems, identifies issues and conducts replacement or repair
  • Quickly identifies issues beyond scope and routes new complex problems to the Network Team

Job Requirements:

  • Associates degree and 1-3 years in IT, if no AS degree must have 3-5 years of experience or additional certifications
  • Prefer experience in healthcare IT
  • Position requires the ability to lift and carry up to 25 pounds
  • Position requires ability to stoop and crawl under desks
Millennium Physician Group
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