Millennium Physician Group
  • 26-Jul-2018 to 24-Sep-2019 (EST)
  • Port Charlotte, FL, USA
  • Hourly
  • Full Time

Summary

The Patient Navigator will be guiding patients through the complex healthcare system and advocate for them. S/He will assist our patients make appointments, assuring their attendance, and connecting them to support services.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Calls all patients with mammogram results within 48 business hours after testing performed.
  • Checks PHI release form and ensures results are delivered in patients preferred method.
  • Leaves only normal results on answering machine or voicemail if patient has authorized MPG to do so.
  • Asks for call back from any patients with abnormal results and will leave direct phone number.
  • Schedules patients for additional imaging for first available at patients' convenience.
  • Arranges for patients with abnormal results to discuss with reading radiologist if patients wishes.
  • Follows up with ordering doctor office for any additional testing needed and will enter orders if ordered by a MPG provider.
  • Updates or fills out any appointment cards as needed to ensure patient receives correct information.
  • Schedules breast procedures recommended by reading radiologist.
  • Contacts non-MPG providers to place orders as needed.
  • Follows company Standards of Behavior and Code of Conduct.

 

Supervisory Responsibilities

This job has no supervisory responsibilities.

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability - Maintaining effectiveness in varying environments and with different tasks, responsibilities, and people.

Communication - Expressing ideas effectively in individual and group situations (including nonverbal communication); adjusting language or terminology to the characteristics and needs of the audience.  Good listening skills.

Compassion - The responsibility to put a patient's or person's interests first, including the duty not to harm, deliver proper care, and maintain confidentiality. 

Compliance - Employee has satisfactory completed employers required compliance training.

Employee is able to demonstrate an understanding of employers Code of Conduct. 

Dependability - Meets commitments, deliverables, deadlines, work independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

Follow up - Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project. 

Initiative - Making active attempts to influence events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.  Practices self-development.

Integrity - Maintaining and promoting social, ethical, and organizational norms is conducting internal and external business activities. 

Patient Service Orientation - Proactively developing patient/customer relations by making efforts to listen and understand the customer and their needs (both internal and external); anticipating and providing solutions to customer needs; giving high priority to patient/customer satisfaction.  Ensures appropriate follow up and is their advocate in determining solutions.  The employee uses a variety of communication techniques to effectively express thoughts and ideas and to understand or influence.  

Practical Learning - Assimilating and applying, in a timely manner, new job-related information that may vary in complexity. 

Quality Orientation/ Attention to detail - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. 

Results Driven& Execution - Accountable for meeting or exceeding individual and/or department goals and objectives.  Committed to producing results that will achieve company objectives.  Sets priorities and organizes time to meet or exceed goals, follows up, and takes personal responsibility for results whether they are positive or negative. Team work/ Collaboration - Working effectively with team/work group or those outside formal line of authority (e.g., peers, senior managers) to accomplish organizational goals; taking actions that respect the needs and contributions of others; contributing to and accepting the consensus; subordinating own objectives to the objectives of the organization or team.  Listens to others and values opinions.

Technological /Professional knowledge - Having achieved a satisfactory level of technical and professional skills/knowledge in job-related areas; keeping abreast of current developments and trends in area of expertise.

Work Standards - Setting high goals or standards of performance for self, direct reports, others, and the organization; being dissatisfied with average performance; self-imposing standards of excellence rather than having standards imposed by others. 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

  • Has previous verifiable experience working in Women's Imaging Center and understands Imaging exams and procedures performed in this setting.
  • Minimum 1 year of experience as a patient navigator or related experience in healthcare setting;
  • Excellent interpersonal skills;
  • Excellent time management and organizational skills;
  • Ability to write professional reports and correspondence;
  • Ability to work independently and as part of a team;
  • Ability to identify resources and utilize problem solving skills in order to meet patient's individual needs;
  • Ability to strictly adhere to HIPAA laws.

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

Computer Skills

To perform this job successfully, an individual should have knowledge of eRad PACS, Athena or EMR, Microsoft Spreadsheet software; Microsoft Word Processing software and ADP to clock in/out systems.

 

Certificates, Licenses, Registrations

N/A

 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear.  The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate depending on the business activity of the office.

 

 

Full Job Description
Millennium Physician Group
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