Millennium Physician Group
  • 14-Jun-2018 to 13-Aug-2019 (EST)
  • Port Charlotte, FL, USA
  • Hourly
  • Full Time

The office Team Leader assists the Imaging Supervisor in keeping the office(s) running efficiently and smoothly under the leadership of the Imaging Supervisor. Team Leaders will accept phone calls from employees for call-outs, tardies or other issues relating to the employee. Adjusts timecards if needed for any errors. May approve timecards for payroll at the Imaging Supervisor's discretion. Team Leaders may determine effective work flows for the office and arrange staff to avoid overtime at Imaging Supervisor's discretion. Team Leaders may direct the work of employees, handle patient issues and determine the proper course of action to produce immediate service recovery. Discuss with Imaging Supervisor any employee issue and determine collectively correct course of action. Progressive Discipline and Terminations will be conducted by both Team Leader and Imaging Supervisor and HR at Imaging Supervisor's discretion. Responsible for office cleanliness, neat and organized. Sets schedules for employees and adjusts staff for coverage if short. Facilitates cross training of staff where appropriate to ensure employees can cover any areas within scope of practice. Ensures collections are collected at time of service. Ensures phones are answered timely and handled appropriately and confirming phone calls are made at least one day prior. Takes the office lead on Customer Service and ensures employees are going above and beyond for patients. May prepare bank deposit and take to bank at Imaging Supervisor's discretion. May order supplies for office at Imaging Supervisor's discretion. Keeps Imaging Supervisor apprised of all activities happening in the office on a consistent basis. All other duties as assigned by Imaging Supervisor. It is imperative Team Leader must be in constant/prompt contact with Imaging Supervisor both by email and phone to ensure problems/issues are addressed promptly. May also be designated facility ACO champion to participate in and support ACO initiatives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Completes Timecard approvals timely
  • Exhibits and ensures Team Members exhibit excellent Customer Service.
  • Keeps Staff Overtime to a minimum.
  • Cross trains Staff in all areas in scope of practice.
  • Ensures collections are made at time of service.
  • Ensures phones are answered timely.
  • Ensures that calls are made daily.
  • Completes Bank Deposits accurately.
  • Makes deposits timely.
  • Ensures supplies are kept in stock, up to date.
  • Ensures that the Office is kept clean, neat and organized.
  • Communicates professionally and effectively with staff, physicians and Imaging Supervisor.
  • Keeps Imaging Supervisor apprised of all issues in office and works on resolution of issues in timely manner.
Full Job Description
Millennium Physician Group
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